We’re back online and you can now search and browse SKUs across our catalog. Inventory is updated nightly and may vary throughout the day.
Online ordering is not yet available. While we work to restore online ordering,
we are actively taking orders by phone and email. Please contact your Sales Rep
or our Dealer Success Team for assistance.
Kroll Website Restoration FAQ for Dealers
We understand you may have questions as the Kroll website continues to restore full functionality. Below are answers to the most common questions regarding site access, current capabilities, account security, and what to expect moving forward. If you have any other questions, please contact your Sales Rep or email Dealer Success at [email protected] or call 800-359-6912.
Passwords & Account Access
Is my existing User ID still valid?
Yes. Your existing User ID is still valid. However, you may be required to reset your password before logging in.
What if I’m able to log in without resetting my password?
If you are able to log in successfully using your existing User ID and password, no additional action is required at this time.
How do I reset my password if prompted?
- Go to Krollcorp.com and click Sign In
- Select Forgot Your Password
- Enter the email address associated with your dealer account
- Check your inbox for an email from [email protected]
I’m having trouble logging in or resetting my password. What should I do?
Our Dealer Success Team can help with:
- Login issues
- Password resets
- Verifying or updating the email address on your account
Website Functionality
What can I do on Krollcorp.com right now?
Krollcorp.com and the dealer portal are online and continuing to stabilize as we restore full functionality. At this time, you can:
We’ll continue sharing updates as additional features are brought back online. For the most up-to-date inventory or to place an order, please contact your Sales Representative or Dealer Success.
- Browse and search SKUs across our product catalog
- View product details and availability (inventory is updated nightly and may vary throughout the day)
- Add items to your shopping cart for planning and reference
PLEASE NOTE:
- Online ordering is not yet available
- Fast Order is currently unavailable
- Past order history and invoices are not currently visible
- Please do not upload any credit card information at this time.
We’ll continue sharing updates as additional features are brought back online. For the most up-to-date inventory or to place an order, please contact your Sales Representative or Dealer Success.
Are more features coming back?
Yes. Remaining features are being restored in controlled phases. We’ll provide clear guidance as additional functionality becomes available.
Inventory & Ordering
How accurate is the inventory shown on the Kroll website?
Inventory levels are updated nightly, so quantities shown on the website may be higher or lower than actual availability at any given time. For the most up-to-date and accurate inventory information, please contact your Sales Rep or Dealer Success directly.
Security & Data Protection
What happened to the Kroll website?
Kroll recently identified a data security issue and immediately took action. We engaged independent cybersecurity specialists to investigate and resolve the situation, ensuring a thorough and coordinated response.
Is the site safe to use now?
Yes. The site has been safely restored and is operating in a fully secure environment. Remaining features are being brought back online gradually to ensure stability and security.
Was my stored credit card information affected?
No. Stored credit card information was not affected due to the encryption and tokenization systems we use. As a precaution, all payment tokens were reset, so you will need to add your credit card when online ordering becomes available.
Was my personal or sensitive information affected?
If Kroll determines that any personal or sensitive information was involved, we will follow all applicable legal and regulatory notification requirements.
What to Expect Moving Forward
What can dealers expect next?
As we continue restoring full functionality, dealers can expect a steady, transparent path forward focused on security, stability, and support. This includes:
- A fully secure environment – Security remains our top priority. Kroll is operating in a secure, monitored environment with safeguards in place to protect dealer data.
- Phased restoration of features – Additional site functionality will continue to come back online in controlled phases to ensure performance and reliability.
- Clear, proactive communication – We will provide clear guidance and updates as features are restored.
- Dedicated, real-time support – Your Sales Representative and Dealer Success Team remain available to assist with orders, inventory questions, and account support.